Digital services and physical materials delivery information
Instant access to NeatNGO platform upon subscription activation - no shipping required.
Training materials, branded items, and documentation shipped when applicable.
Account setup and onboarding completed within 24 hours of subscription.
Immediate access to NeatNGO dashboard and all subscribed features upon payment confirmation.
Complete account configuration and initial setup assistance provided within one business day.
Access to video tutorials, documentation, and online training materials available immediately.
Customer support access and integration assistance scheduled within 48 hours.
2-3 business days
Free for orders above RM100
5-7 business days
RM25 flat rate
7-14 business days
RM50 flat rate
NeatNGO is primarily a digital service. Physical shipping only applies to specific enterprise packages and training materials.
Delivery times may be extended during holidays, natural disasters, or other unforeseen circumstances beyond our control.
Questions about delivery, tracking, or shipping options? Our team is here to help.