Refund Policy

Fair and transparent refund terms for NeatNGO services

Our Refund Commitment

30-Day Guarantee

Full refund available within 30 days of subscription for any reason.

Easy Process

Simple refund process with no hidden fees or complicated procedures.

Quick Processing

Refunds processed within 5-7 business days back to your original payment method.

Refund Eligibility

Subscription Services

Full refund available within 30 days of initial subscription. Pro-rated refunds may apply for annual subscriptions after 30 days.

Technical Issues

If our service is unavailable for more than 48 consecutive hours due to technical problems on our end.

Duplicate Payments

Accidental duplicate charges will be refunded immediately upon verification.

Service Cancellation

Unused portion of annual subscriptions when cancelled mid-term (subject to minimum usage requirements).

Non-Refundable Items

Please Note

  • Custom development or consulting services after work has commenced
  • Third-party integrations or add-ons purchased through our platform
  • Data export or migration services after completion
  • Training sessions or workshops after delivery
  • Subscriptions cancelled after 30 days (except for technical issues)

How to Request a Refund

Step-by-Step Process

  1. 1Contact our support team via email
  2. 2Provide your account details and reason for refund
  3. 3Allow 1-2 business days for review
  4. 4Receive confirmation and refund timeline
  5. 5Refund processed to original payment method

Required Information

  • Account email address
  • Order or subscription ID
  • Date of purchase
  • Reason for refund request
  • Any relevant screenshots or documentation

Need Help?

Our customer support team is here to help with any questions about refunds or billing issues.

Email SupportBilling Questions